Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Zema AI Studios (“Zema AI”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (the “Site”) and any related services, including interactions with our on-site AI assistant.
This Privacy Policy applies to any visitor or user of our Site worldwide. By accessing or using the Site, or by otherwise interacting with Zema AI Studios online, you acknowledge that you have read and understood this Privacy Policy.
Zema AI Studios is a company based in the United Kingdom. We adhere to the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. For users outside the UK, we strive to comply with relevant privacy laws in the jurisdictions where we operate.
Data Controller
For the purposes of data protection law, Zema AI Studios is the “data controller” of the personal information collected via the Site.
Information We Collect
We may collect and process the following categories of information:
Information You Provide to Us
- Contact or Inquiry Forms: When you fill out forms on our Site, we collect your name, email address, phone number, company name, and message content.
- AI Assistant Conversations: If you use our AI assistant chatbot, we collect the content of your chat interactions, including questions asked and responses received.
- Email or Phone Correspondence: Information you provide during communications with us, including contact details and shared information.
Information We Collect Automatically
- Technical Data: Your IP address, browser type and version, device type, operating system, and device identifiers.
- Usage Data: How you navigate and interact with our Site, pages viewed, visit duration, referring URLs, and feature usage.
- Cookies and Tracking: We use cookies, pixels, and local storage to collect and store information about your preferences and site usage.
Information from Third Parties
- Analytics Providers: We use analytics tools (such as Google Analytics) that provide aggregated information about site usage and user demographics.
- Advertising Partners: Information from advertising networks or social media platforms for measuring ad effectiveness and remarketing.
- Publicly Available Data: Business contact information from public sources for potential outreach purposes.
Important: We do not intentionally collect any special categories of personal data (such as information about racial or ethnic origin, political opinions, health, or biometrics) through the Site. Please refrain from providing this type of sensitive information via our forms or chatbot.
How We Use Your Information
Zema AI Studios uses the collected information for various purposes consistent with applicable laws. We will primarily use your personal information to operate our business and provide our services. Specifically, we may use your information to:
Respond to Inquiries and Provide Services
We use the contact details and message content you provide to respond to your questions, requests, or inquiries about our services.
Operate and Improve our Site and Services
We process usage data and feedback to understand how our Site is used and to improve content, layout, and functionality.
Marketing and Promotional Communications
We may use your contact information to send you news about Zema AI Studios, service updates, industry insights, or relevant events.
Legal and Compliance
We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, analyse usage patterns, and for marketing purposes. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Essential Cookies
These cookies are necessary for the Site to function properly and cannot be disabled.
Analytics Cookies
These help us understand how visitors interact with our Site by collecting and reporting information anonymously.
Marketing Cookies
These cookies track your activity across websites to deliver more relevant advertising.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Site.
Data Sharing and Disclosure
We may share your personal information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our Site and conducting our business.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- Consent: We may share your information for other purposes with your explicit consent.
We do not sell, rent, or trade your personal information to third parties for their commercial purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information in certain circumstances.
Right to Object
You can object to our processing of your personal information for marketing purposes.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it was collected. For example:
- Contact form submissions: 3 years from last contact
- AI assistant chat logs: 1 year for service improvement
- Analytics data: 26 months as per Google Analytics default
- Marketing communications: Until you unsubscribe or object
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will post the updated Privacy Policy on this page and update the “Last updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.